Deliveries & Returns Policy

Shipping of Orders

We will try to process and dispatch your items within 1 business day of order completion. Depending on the shipping address we will dispatch your order from one of the following  locations;

UK: EasyRead Time Teacher Ltd, Unit 20 Link Business Centre, Link Way, Malvern, Worcs WR14 1UQ

UK orders are dispatched from our UK warehouse. Depending on the total weight of the order the customer will be offered suitable shipping options whilst proceeding through the checkout process. Most orders are sent by Royal Mail 1st Class post with the option for Signed For post if required.  For orders over 2kg in weight please contact [email protected] to request a quote for the shipping price. We will provide the best price we can find, depending on the size of the order. Orders will not be shipped until the shipping cost has been paid by the customer.

Free UK shipping for orders over £100.

Australia: EasyRead Time Teacher (Australia) Pty Ltd c/o Avantco (AUS) Pty Ltd, PO Box 784, Bondi Junction, NSW 1355

Orders for delivery to Australia, New Zealand, Oceana and Asia are dispatched from our Australian distributor, Avantco (AUS) Pty Ltd.  Shipping options and prices will be presented during the checkout process.

USA: Orders for delivery in the USA and Canada are mostly dispatched from our stock held in Amazon fulfilment centers. Deliveries can take up to one week depending on where the items are being dispatched from and to. If we do not have adequate stock available at Amazon we will dispatch the order from our UK warehouse. Shipping options and prices will be presented during the checkout process.

Rest of World
Orders for delivery to other world locations are dispatched from the most convenient EasyRead Time Teacher warehouse. Shipping options and prices will be presented during the checkout process.

Returns, refunds & exchanges

We offer a 30 day no quibble returns policy if you’ve changed your mind after receiving your order. All items must be returned unused in the original packaging for either an exchange or refund. Refunds will be processed once the returned item has been received.

We offer a 1 year full replacement warranty for any items that are received faulty or develop a defect within that period. This does not extend to items damaged by the customer.

For all returns or enquiries please email us at [email protected] . One of our team will reply as soon as possible.

Shipping Orders to Ireland and other EU Countries

Please note that European EasyRead Time Teacher orders are shipped from the UK.  We are not registered to collect VAT in Ireland and other European countries.  If your shipping address is in the EU, the Euro price you see on our website does not include VAT or EU import duty.

If you place an order on our website, the goods will be shipped across the border and you will be charged EU import VAT (usually around 20% of the goods value) and customs duty by your local Post Office or the Courier company.  Your goods will be held in Customs until you’ve been contacted and you’ve paid this extra bill.

Most EasyRead Time Teacher products are available on Amazon.co.uk and all the European Amazon sites.  If you buy on Amazon, the price includes all the taxes that apply to your shipping address and you won’t have any additional charges.

Thanks for looking on our website, but we recommend you buy on Amazon if the product you want is available there.  Here are some links to our Amazon stores:

Amazon.co.uk (for Ireland)

Amazon.de

Amazon.fr