FAQs Products

• What are the two teaching systems?

  The 3-step teaching method is for telling the time using the “minutes past” and “minutes to” method. This is the method most commonly used in the UK. The 2-step teaching method is for telling the time using the 12 & 24 hour format such as “1:52” or “13:52”. This is the method most commonly used outside the UK.

• What age group are the clocks and watches suitable for?

  The clocks and watches are aimed primarily at children between 5-12 years old but are suitable for anyone who has difficulty learning or telling the time.

• What are the wall clocks made of?

  All of our clocks are made of plastic and Perspex. The outside Playground Wall Clocks are made from weatherproof metal and glass.

• Are the products covered by a warranty?

  All our products are sold with a 1 year warranty for faults or mechanical failure. We will replace any item within one year of the date of purchase if the item is found to be faulty.

• What size are the alarm clocks?

  The alarm clocks have a diameter of 12cm.

• What should I do if an item is received faulty or has a defect after purchase?

  Please contact us by email at [email protected] and we will advise on the best course of action to resolve the problem.

FAQS Watches

• What size are the watches?

  The watch face is 33mm in diameter, the case is 8mm deep.

• What size are the straps?

  The watch straps are 16mm wide and 21.5cm long. They are designed to fit wrists from 12cm to 18cm in circumference. They can be adjusted to fit small children and adults.

• Can I have any colour strap with my watch?

  All models of watches are available with a selection of appropriate coloured matching straps. We sell additional coloured straps separately if you want to change the look of your watch to match your outfit. Available colours can be seen on the product pages.

• What type of battery does the watch use and are they included?

  The standard and waterproof watches all use battery type SR626SW and it comes fitted with the watch. The watch becomes operational when the small white plastic tab is removed and the crown is pushed back in after setting the correct time. We normally recommend taking our watches to a jeweller or watch repairer to replace the battery, as they have the correct tools for removing and re-fitting the watch back. If you want to try changing the battery yourself, the standard watch has a tiny notch on the edge of the case back where you can insert a small tool (e.g. a jeweller’s screwdriver) and prise the back off. Once you’ve changed the battery, you have to apply firm pressure to replace the watch back. There’s a plastic washer that goes round the whole circumference of the back and you need to make sure it stays in place. On the waterproof watch, the case back unscrews and you would need a special tool to do this. We recommend taking it to a watch repairer to change the battery.

• Are the watches water resistant?

  The Standard and Camo watches are water resistant so can withstand splashing but not total immersion in water. The watches should not be worn in the shower, bath or when swimming. The Waterproof watches are fully waterproof to 50m so these are the ideal choice for wearing on holiday or whilst swimming.

FAQs Clocks

• Are the wall clocks silent?

  The clock mechanisms are silent so there is no annoying ticking. This makes the clocks ideal for bedrooms, kitchens and the classroom.

• Do the wall clocks glow in the dark?

  No, the wall clocks are not luminescent.

• What type of type of batteries do the clocks use and are they included?

  The clocks use 1x AA battery. These are not included with the clock.

FAQs Alarm Clocks

• What type of type of batteries do the alarm clocks use and are they included?

  The alarm clocks use 2x strong Alkaline AA batteries. These are not included. We do not recommend using rechargeable batteries in the alarm clocks.

• What features do the alarm clocks have?

  The alarm clocks have lots of great features including;- Crescendo Alarm – it starts off softly then increases in volume until switched off. Snooze Button – there is a 5 minute snooze timer which will continue until the alarm is switched off. Night Light – the clocks have a soft ambient night light, ideal for a child’s bedside cabinet. Glow Brighter – by pressing the Snooze button the clock face lights up even brighter Sweep Movement – the clocks utilise a sweep mechanism which means there is no annoying ticking, again ideal for a child’s bedroom.

• My alarm clock isn't going off at the right time. What should I do?

  To set your alarm clock, turn the knob anti-clockwise. This should ensure that your alarm clock goes off at the required time. If you have done this and your alarm clock is still not going off at the right time, please contact EasyRead Time Teacher and we can discuss issuing you with a refund or sending you a replacement.

FAQs Shipping

• Where are the products shipped from?

  We have stock located in UK, USA and Australia. We ship orders from the nearest or most suitable location in relation to the delivery address. European orders will be shipped from UK, USA orders will be shipped within USA, Australian orders will be shipped within Australia.

• How much does shipping cost?

  Shipping costs are based on the total weight of the order and are calculated when proceeding through the checkout process. Please select the preferred shipping method on offer at order checkout. For orders with a total weight exceeding 2kg please contact us at [email protected] to request a quote for the shipping costs.

• How do I know if my order has been placed successfully?

  If your order has been placed successfully, you should receive email confirmation within 2 hours of purchasing.

• How do I know when my order has been dispatched?

  When your order has been dispatched, you should receive an email notification.

FAQs Payments

• Payments

  We accept payment by Mastercard, Visa, Amercian Express and PayPal.

FAQs Cancellations and Changes

• Cancellations and Changes

  If you would like to change or cancel your order please contact us as soon as possible. We do our best to process and ship orders within 48 hours therefore, if we have already shipped your order, cancellations and changes may not be possible. If we have not yet shipped your order, we may be able to make requested changes or cancellations. Please contact us within 24 hours of placing your order. Australia – [email protected] UK & USA – [email protected]

FAQs Returns

• Returns

  Our Returns Policy lasts 1 year. If more than 1 year has gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To complete your return, we require a receipt or proof of purchase. If you wish to return an item, please contact us as soon as possible on [email protected] and let us know that you intend to return an item and the reason for your return. We will respond giving you appropriate guidance. The addresses for returns are: Australia: EasyRead Time Teacher (Australia) Pty Ltd, 52 Undercliff Road, Freshwater, NSW 2096. UK & Europe: EasyRead Time Teacher Ltd, Unit 20 Link Business Centre, Link Way, Malvern, Worcestershire, WR14 1UQ, UK USA: EasyRead Time Teacher Ltd, c/o Tigers (USA) Global Logistics Inc, 2820 W Winton Ave, Hayward, CA 94545, USA When you return an item, you should mail it to the relevant return address and include details of your name, contact details and order number.

• Reasons for Returns

  Returns Reason 1 – You’ve changed your mind, you no longer want the item you ordered: If you no longer want the item you ordered, you must contact us within 30 days of receiving the product. To be eligible for a return, your item must be unused and in saleable condition. It must be in the original packaging. You will be responsible for paying for your own shipping costs for returning your item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will notify you if we’ve approved or rejected your return and ask if you require a refund or an exchange for another item. If a refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a week. If an exchange is approved, your replacement item will be dispatched to you within a week. You will be responsible for paying the delivery cost for the replacement item. There are certain situations where only partial refunds are granted, for example where an item is not in its original condition, or it is damaged or missing parts for reasons not due to our error. Reason 2 – The item you ordered has arrived damaged or not working: If your item arrives damaged or not working, please contact us within 30 days of receiving the product. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will refund your return postage costs and ask if you require a refund or an exchange for another item. If you require a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a week. If an exchange is approved, your replacement item will be dispatched to you within a week. We will pay the delivery cost for the replacement item. Reason 3 – The item you ordered from us has developed a fault within 12 months of receiving it: EasyRead Time Teacher products have a 12 month guarantee. If your product develops a fault within 12 months of receiving it, please email us at [email protected] . We will advise on the steps you need to take. If we can’t help you rectify the fault, you should return it. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will refund your return postage costs and send you a replacement item within a week. Where stocks allow, we will send you an identical replacement item. If your original item is no longer available, we will let you know and offer you a suitable alternative. We will pay the delivery cost for the replacement item. Late or missing refunds: If we’ve agreed to send you a refund and you haven’t received it yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] .

Intellectual Property

• Trade Marks

  EasyRead Time Teacher is a registered trade mark in: Australia: 1757829 China: 16119980 UK: 3110844 USA: 87622,490

• Design Rights

  EasyRead Time Teacher’s product designs are protected by the following design rights: World Intellectual Property Organization (WIPO) DM/92567 DM/92925 DM/93127 European Union Intellectual Property Office (EUIPO) 002349167-0001 002349167-0002 002349167-0003 002349167-0004 002526814-0001 US Patent and Trademark Office (USPTO) D807,772

• Copyright

Waste disposal for end-of-life products

• How do I dispose of my EasyRead clock or watch when it's no longer in use?

  Please help us to minimise the effect we have on the environment by recycling your EasyRead Time Teacher watch, clock or alarm clock when it has come to the end of its life. Recycling your old electricals is easy! Recycle your electrical and electronic devices free at your local recycling centre. To find your nearest centre, visit the Recycle More or Recycle Now website and type in your postcode. Why recycle? Unwanted electrical equipment is the UK’s fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health. We’re proud to support your local authority in providing local recycling facilities for electrical equipment. To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin. What is WEEE? The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. How are we helping? In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS).